KINTO EUROPE - WE ARE HIRING! BANNER

KINTO Europe - We Are Hiring!

We are looking for a motivated individual to join our team at our European office, based in the center of Amsterdam!

Sales Support Specialist - Job Description

About KINTO

KINTO is a Japanese lifestyle brand that develops coffeeware, teaware, tableware and interior accessories valuing the balance between usability and aesthetics. Our passion is to create products that bring comfort and inspiration into everyday life. “Let you day be filled by what inspires you.”

Job Overview

Provide support to customers throughout Europe, including order processing and customer communications. Work as part of a team to grow the sales and brand awareness of KINTO throughout the European market. This is a full time position and is located in Amsterdam, the Netherlands.

Responsibilities

  • Process new orders in a timely and accurate manner in ERP system
  • Help troubleshoot problems with customer orders, customer accounts and other related issues
  • Answer inquiries and questions from customers promptly, warmly, and professionally; provide customers with product information and recommendations
  • Communicate with customers and the warehouse to resolve delivery issues
  • Provide customer service by staying on top of pending orders and customer requests
  • Process customer paperwork and documentation; help manage customer accounts
  • Other responsibilities as needed

Skills

  • Strong written and verbal communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Very detail oriented and able to process information accurately
  • Good problem solving and organizational skills
  • Proactive approach to getting things done
  • Customer service orientation
  • Demonstrate a positive attitude in approaching challenging situations
  • Flexibility and willingness to adapt to changing business needs and deadlines
  • Interested in working in a small team environment and taking on a variety of responsibilities as needed
  • Interested in working with people of different cultures and languages
  • Understanding of invoicing and international shipping processes is beneficial
  • Good computer skills with knowledge of Microsoft Office, Mac, and ERP systems
  • English language proficiency required; proficiency in German, Dutch, or other European languages is beneficial

To apply, please send your CV and motivation letter to recruit@kinto-europe.com.