KINTO is a Japanese brand that develops coffeeware, teaware, tableware, and lifestyle accessories valuing the balance between usability and aesthetics. Learn more in our ABOUT page.

All KINTO orders are shipped from our European distribution center in The Netherlands. 

Your order is typically shipped within 1-2 business days.

After your order is shipped out, the estimated time of delivery varies by region. The following are general references.
Netherlands: 1-2 business days
France, Germany: 2-3 business days
UK, Spain, Italy: 3-4 business days

KINTO offers free shipping on all orders over €100 placed on the KINTO Europe webshop.
Standard shipping fees will apply for webshop orders below €100, as follows:

€6.00 - Germany, Netherlands, Belgium, Luxembourg
€10.00 - United Kingdom, France, Denmark, Austria, Poland, Czech Republic
€15.00 - Hungary, Italy, Slovenia, Slovakia, Ireland, Romania, Croatia
€20.00 - Sweden, Bulgaria, Estonia, Portugal, Spain, Greece
€25.00 - Finland, Latvia
€38.00 - Lithuania

Shipping to the UK

You will not be charged additional fees for orders delivered to the UK (KINTO is paying the import and customs costs for UK shipments).  You will only pay the amount indicated in the check out when you proceed with the payment of the order.

We currently ship within the EU, except Cyprus, Iceland and Malta, and to the UK. We do not offer other international shipping. Please visit www.kinto-usa.com and www.kinto.co.jp to place orders in the USA and Japan.

Please contact us at info@kinto-europe.com with your name, order number and requested change. If your order has not shipped, we will do our very best to accommodate your requests.

We accept Visa, Mastercard, AMEX, ShopPay, PayPal, and iDEAL.

Variations may occur in product shape, color, and texture due to the nature of the material and manufacturing process. We celebrate subtly varying expressions among different pieces as their charm and beauty.

We sell replacement parts for some products on our SPARE PARTS page. 

KINTO's porcelain products are dishwasher and microwave safe.

For long use, please handle with care. When using in the microwave, do not overheat or heat without water. Avoid using abrasive cleansers or steel wool when washing by hand.

Please see each product page for extra information.

Depending on the type of glaze, products may take on varieagated texture on the surface. This is a unique effect called yo-hen in Japanese, and it is a color transformation that appears on the porcelain after firing in the kiln. If pieces are from different production runs, they may also take on slightly varying shades of color.

KINTO's glassware products are dishwasher safe.

For long use, please handle with care. Avoid using abrasive cleansers or steel wool when washing by hand. While the glass is hot, do not pour cold liquids into it and do not place it on a wet cloth or a wet surface. Sudden temperature change may break or shatter the product.

If the product is made of heat-resistant glass, it is also microwave safe. When using in the microwave, do not overheat or heat without water.

Please see each product page for extra information.

No, due to characteristics of the material and manufacturing process, some glassware may contain tiny air bubbles and dots. However, they do not affect the quality of the product.

With KINTO's heat-resistant glassware, we note that the "maximum temperature differential" is 120°C/248°F. This means that when the glass is cooled or heated rapidly, it can tolerate without breaking if the sudden temperature change is within the range of 120°C/248°F. This does not mean that 120°C/248°F is the maximum temperature limit.

KINTO's products made of plastic are dishwasher safe. They are not recommended for the microwave.

When putting in the dishwasher, please store it in the upper basket to avoid force and weight applied to it. Avoid using abrasive cleansers or steel wool when washing by hand. Do not place near open flames.

Some products may have thin lines on the surface, or slight roughness on the surface due to steps in the manufacturing process such as molding and polishing.

Please see each product page for extra information.

KINTO's vacuum insulated stainless steel tumblers are not safe for use in the microwave, oven, or dishwasher as it may affect the insulation technology. We recommend hand washing.

For other stainless steel products, they are dishwasher safe. They are not safe for use in the microwave.

Avoid using abrasive cleansers or steel wool when washing by hand. To prevent rust, we recommend washing and drying well after use. Store it away from other metals.

Please see each product page for extra information.

Please do not put in dry ice or carbonated beverage as the product may expand and break. You can use it with dairy products, fruit juices, and sports drinks but we recommend not leaving the drink inside for too long as it may spoil or cause rust on tumbler.

Please avoid using chlorine bleach as it may cause rust. In the case you find rust-like spots inside the tumbler, we recommend the following steps to clean: 1) Fill the tumbler with warm water and citric acid in the ratio of 10:1, 2) Wash with a soft sponge after soaking for 2-3 hours, 3) Rinse well.