About KINTO
Product Care & Maintenance
Orders & Shipping
Payment
Bamboo Melamine Products

IMPORTANT MESSAGE: Please note that during these difficult times our Distribution Center is working with a limited team to ensure a safer working environment. At the same time our E-commerce saw an increase in volume, and these two factors are creating some delays in processing our orders. We apologize for the inconvenience this situation may cause.

About KINTO

Product Care & Maintenance

Since the LUNA plate is made of brass, the colors and texture will naturally change over time due to being in contact with the air. Below are tips on cleaning the brass plate.

1. Wipe the surface of the brass plate clean with a cloth.

2. Soak the brass plate in vinegar for 3 minutes.

3. Take the brass plate out and wipe it clean with a soft cloth.

4. Wash with water and wipe with a cloth. Make sure to wipe well since any remaining moisture can cause stains and rusts.

Porcelain

After use of metal utensils, gray marks may become noticeable on the surface of tableware. These are called metal marks, and they are caused by the friction between porcelain and metal. If the porcelain products have clear glaze, these marks are not easily noticeable. In light color or matte glaze products , they may become more apparent.

The marks are traces of metal that can be removed. We recommend using a soft cleanser such as Bar Keeper's Friend and gently rubbing with a wet cloth or sponge.

Glass

KINTO's glassware products are dishwasher safe.

For long use, please handle with care. Avoid using abrasive cleansers or steel wool when washing by hand. While the glass is hot, do not pour cold liquids into it and do not place it on a wet cloth or a wet surface. Sudden temperature change may break or shatter the product.

If the product is made of heat-resistant glass, it is also microwave safe. When using in the microwave, do not overheat or heat without water.

Please see each product page for extra information.

With KINTO's heat-resistant glassware, we note that the "maximum temperature differential" is 120°C/248°F. This means that when the glass is cooled or heated rapidly, it can tolerate without breaking if the sudden temperature change is within the range of 120°C/248°F. This does not mean that 120°C/248°F is the maximum temperature limit.

Wood

KINTO's products made of wood are not recommended for the dishwasher.

After use, please clean the surface of the product with dry or tightly wrung out dishcloth. Avoid direct sunlight, dry well after use and store in a dry place. Do not soak in water or place near open flames.

Due to the characteristic of natural wood, there may be variances in the color and grain patterns.

Please see each product page for extra information.

Plastic

KINTO's products made of plastic are dishwasher safe. They are not recommended for the microwave.

When putting in the dishwasher, please store it in the upper basket to avoid force and weight applied to it. Avoid using abrasive cleansers or steel wool when washing by hand. Do not place near open flames.

Some products may have thin lines on the surface, or slight roughness on the surface due to steps in the manufacturing process such as molding and polishing.

Please see each product page for extra information.

Stainless steel

KINTO's vacuum insulated stainless steel tumblers are not safe for use in the microwave, oven, or dishwasher as it may affect the insulation technology. We recommend hand washing.

For other stainless steel products, they are dishwasher safe. They are not safe for use in the microwave.

Avoid using abrasive cleansers or steel wool when washing by hand. To prevent rust, we recommend washing and drying well after use. Store it away from other metals.

Please see each product page for extra information.

Orders & Shipping

KINTO offers free shipping on all orders over €100 placed on the KINTO Europe webshop.
Standard shipping fees will apply for webshop orders below €100, as follows:

€6.00 - Germany, Netherlands, Belgium, Luxembourg
€10.00 - United Kingdom, France, Denmark, Austria, Poland, Czech Republic
€15.00 - Hungary, Italy, Slovenia, Slovakia, Ireland, Romania, Croatia
€20.00 - Sweden, Bulgaria, Estonia, Portugal, Spain, Greece
€25.00 - Finland, Latvia
€38.00 - Lithuania

Payment

Bamboo Melamine Products

We have suspended the sale of certain ALFRESCO products made from bamboo melamine because of a new requirement from the Food and Drug Administration in the Netherlands.

According to the authorities, the sale of these products is no longer permitted because bamboo is not specifically included in the authorized list of substances to be used in combination with plastic materials like melamine. The migration of formaldehyde and melamine was a key concern for the authorities.

However, our bamboo melamine products have been tested by an independent testing agency and passed the tests required by the EU Commission Regulation, including tests of specific migration of formaldehyde and melamine. Since our products are proven to be safe we encourage our customers to continue using them. The authorities have stated that a recall is not necessary as well. We look forward to the possibility that new rules will be established in the future to allow the sale of bamboo melamine products that are proven to be safe to use.

Note that the ALFRESCO brewer, jug, jug set, wine glass and tumbler (420ml) are not made from bamboo melamine and are not impacted by this change.

All other questions:

Please contact us at info@kinto-europe.com