Rückgaberichtlinie

KINTO stands behind the quality of everything we sell, and we hope that you are happy with your items(s). Our products are fully warranted against defects in materials.

Return conditions: Our policy is to issue a refund for qualifying merchandise purchased online within 14 days of receiving. Items must be returned new, unused, and with original packaging. You must have an original order number and email to complete your return.

To start a return, click here

IMPORTANT INFORMATION
  • You are responsible for the return shipping cost as well as any customs clearance and duty costs. *Please note that returns from the UK must be shipped with delivered duty paid.
  • Items purchased through a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
  • Sie sind für die Ankunft des Pakets in unserem Lager verantwortlich, daher empfehlen wir Ihnen, die Sendung über einen verfolgbaren Spediteur zu versenden, damit wir eine Bestätigung der Lieferung in unserem Lager erhalten können. Wenn wir nicht in der Lage sind, die Rücksendung zu verfolgen und die Rücksendung nicht erhalten haben, können wir die Erstattung nicht ausstellen.
  • All products returned must be securely wrapped. Received products that are damaged due to inadequate packaging will not be approved for return.
  • You are not able to exchange products. If you wish to have a different product, you will need to go through the return process and place a new order with the item you wish to receive.

It takes approximately 7-14 business days to process and credit all returns upon receiving and inspecting your returned item(s). Please note, it may take up to 21 days for your return to be processed depending on the shipping carrier.

All returns must be delivered directly to our warehouse, open Mon-Fri 9.00-17.00. Returns that are delivered to pick up points will be returned to sender.

HOW DO I RETURN ORDERS FROM THE UK?

Post Brexit, the rules and regulations for postal services between the UK and the EU have changed. Please follow the same return process as mentioned above, however, note that returns from the UK must be shipped with delivered duty paid, meaning you the customer must pay any customs costs, import duties, and or VAT related to the shipment. Orders that are not shipped under the correct terms will be returned to sender.


Please contact us via the contact form if there are any additional questions.