Refund policy

 

KINTO stands behind the quality of everything we sell, and we hope you are happy with your purchase. Our products are fully warranted against defects in materials and workmanship.

 

Request to cancel an order

If you've changed your mind after placing an order, you can submit a cancellation request through this form or by contacting customer service at info@kinto-europe.com. 

Orders begin processing shortly after they are placed. While we will always review your request, we are currently unable to guarantee cancellation once an order has been submitted. If your order has already entered our fulfilment process, it may no longer be possible to cancel before dispatch.

If we are unable to process your cancellation request, you may still exercise your statutory right of withdrawal once you have received your order.

 

Right of Withdrawal (EU customers)

If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire physical possession of the goods. 

To exercise your right of withdrawal and cancel your contract, please submit a cancellation request through this form or by contacting customer service at info@kinto-europe.com 

 

Return Conditions

We issue refunds for eligible merchandise purchased online within 14 days of receiving your order.

To qualify for a refund:

  • Items must be unused and in their original condition.

  • Items should be returned in their original packaging where reasonably possible.

  • You must provide your original order number and email address to complete your return.


Start a return / Withdraw from contract

To start this process, click here

If you believe your item arrived damaged, is faulty or was incorrectly supplied, please contact us at info@kinto-europe.com before requesting a return.

Holiday returns: Orders placed by 31 December 2026 may be returned until 31 January 2027.



Effects of Withdrawal & Shipping Refunds

If you withdraw from the contract in full, we will reimburse you all payments received, including the costs of outbound delivery.

Please note the following technical exceptions regarding shipping fees:

Standard Shipping: We will only refund the cost of our standard shipping option.

Partial Returns: If you only return part of a multi-item order, the original outbound shipping charges will not be refunded. 

Customers are responsible for arranging and paying the return shipping costs. We recommend using a tracked shipping service, as returned items remain your responsibility until they have been received by our warehouse.

Returned items should be unused, undamaged, and returned in their original packaging wherever reasonably possible. Once your return has been received and inspected, any applicable refund will be processed using your original payment method.

This right of withdrawal does not affect your statutory rights relating to faulty, damaged, or incorrectly supplied goods.

 

Switzerland Returns 

Customers in Switzerland may return eligible items within 14 days of receiving their order, following the same return process outlined above.

Customers are responsible for arranging and paying the cost of return shipping. We recommend using a tracked shipping service, as returned items remain your responsibility until they have been received by our warehouse.

Any customs duties, taxes or additional charges associated with the return are the responsibility of the customer. Original shipping costs will not be refunded for standard returns from Switzerland.

RETURN CONDITIONS

We issue refunds for eligible merchandise purchased online within 14 days of receiving your order.

To qualify for a refund:

  • Items must be unused and in their original condition.

  • Items should be returned in their original packaging where reasonably possible.

  • You must provide your original order number and email address to complete your return.

START A RETURN

To start a return, click here.

If you believe your item arrived damaged, is faulty or was incorrectly supplied, please contact us at info@kinto-europe.com before requesting a return.

Holiday returns: Orders placed by 31 December 2026 may be returned until 31 January 2027.

 

Important Information

  • Return shipping costs are the responsibility of the customer.

  • Products purchased through a third-party retailer or reseller must be returned to the original place of purchase and are subject to that retailer's return policy.

  • We strongly recommend using a tracked shipping service. Returned items remain your responsibility until they have been received by our warehouse.

  • Products must be securely packaged. Returns that arrive damaged due to insufficient packaging may not be eligible for a refund.

  • We do not currently offer exchanges. If you would like a different item, please return your original purchase and place a new order.

  • Returns are typically processed within 7–14 business days after they have been received and inspected. Depending on the shipping carrier, processing may take up to 21 days.

  • Returns must be delivered directly to our warehouse during opening hours (Monday–Friday, 9:00–17:00). Returns delivered to collection or pick-up points cannot be accepted and will be returned to the sender.


Please contact us via our contact form if there are any additional questions.