KINTO stands behind the quality of everything we sell, and we hope that you are happy with your items(s). Our products are fully warranted against defects in materials.

Return conditions: Our policy is to issue a refund for qualifying merchandise purchased online within 14 days of receiving. Items must be returned new, unused, and with original packaging. You must have an original order number and email to complete your return.

To start a return, click here

IMPORTANT INFORMATION

• Please note that you are responsible for the return shipping cost
• Items purchased through a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
• You are responsible for the arrival of the package at our warehouse, therefore we encourage you to ship via a trackable carrier, to be able to get confirmation of the delivery at our warehouse. If we are not able to track the return and have not received the return, we are not able to issue the refund.
• All products returned must be securely wrapped. Received products that are damaged due to inadequate packaging will not be approved for return.
• You are not able to exchange products. If you wish to have a different product, you will need to go through the return process and place a new order with the item you wish to receive.

It takes approximately 7-14 business days to process and credit all returns upon receiving and inspecting your returned item(s). Please note, it may take up to 21 days for your return to be processed depending on the shipping carrier.

All returns must be delivered directly to our warehouse, open Mon-Fri 9.00-17.00. Returns that are delivered to pick up points will be returned to sender.

Please contact us via the contact form if there are any additional questions.