KINTO stands behind the quality of everything we sell, and we hope that you are happy with your items(s). Our products are fully warranted against defects in materials.

Return conditions: Our policy is to issue a refund for qualifying merchandise purchased online within 14 days* of receiving. Items must be returned new, unused, and with original packaging. You must have an original order number and email to complete your return.

Request to cancel an order

If you've changed your mind after placing an order, you can submit a cancellation request by contacting customer service.

To send a cancellation request, please email customer service: 

info@kinto-europe.com

Orders begin processing shortly after they are placed. While we will always review your request, we are currently unable to guarantee cancellation once an order has been submitted. If your order has already entered our fulfilment process, it may no longer be possible to cancel before dispatch.

If we are unable to process your cancellation request, you may still exercise your statutory right of withdrawal once you have received your order.

 

Right of Withdrawal (EU customers)

If you are purchasing as a consumer within the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you may initiate a return through your customer account within 14 days of delivery or contact our customer service team for assistance.

Start a return

To start a return, click here

Contact Customer Service

info@kinto-europe.com

Customers are responsible for arranging and paying the return shipping costs. We recommend using a tracked shipping service, as returned items remain your responsibility until they have been received by our warehouse.

Returned items should be unused, undamaged, and returned in their original packaging wherever reasonably possible. Once your return has been received and inspected, any applicable refund will be processed using your original payment method.

This right of withdrawal does not affect your statutory rights relating to faulty, damaged, or incorrectly supplied goods.

 

Return conditions

We issue refunds for eligible merchandise purchased online within 14 days of receiving your order.

To qualify for a refund:

• Items must be unused and in their original condition.

• Items should be returned in their original packaging where reasonably possible.

• You must provide your original order number and email address to complete your return.

Start a return

To start a return, click here.

Holiday returns: Orders placed by 31 December 2026 may be returned until 31 January 2027.

IMPORTANT INFORMATION

• Please note that you are responsible for the return shipping cost
• Items purchased through a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
• You are responsible for the arrival of the package at our warehouse, therefore we encourage you to ship via a trackable carrier, to be able to get confirmation of the delivery at our warehouse. If we are not able to track the return and have not received the return, we are not able to issue the refund.
• All products returned must be securely wrapped. Received products that are damaged due to inadequate packaging will not be approved for return.
• You are not able to exchange products. If you wish to have a different product, you will need to go through the return process and place a new order with the item you wish to receive.

It takes approximately 7-14 business days to process and credit all returns upon receiving and inspecting your returned item(s). Please note, it may take up to 21 days for your return to be processed depending on the shipping carrier.

All returns must be delivered directly to our warehouse, open Mon-Fri 9.00-17.00. Returns that are delivered to pick up points will be returned to sender.

Please contact us via the contact form if there are any additional questions.